A Reigate care home for older people is celebrating after receiving a rating of “Good” from the Care Quality Commission (CQC).
Dungate Manor, on Flanchford Road, achieved the grading in all five categories of safety, effectiveness, care, responsiveness and leadership.
“Good” is defined by the CQC as “the service is performing well and meeting our expectations”.
The CQC found the home had made changes since a previous inspection in August 2016 when it was graded “Requires improvement”.
Daksha Mistry, home manager, said of the latest inspection:
“We are delighted to receive the ‘Good’ rating from the CQC.
The team has worked very hard for this result, and we are confident we will maintain this rating and build on it.
Our number one priority is the care of our residents, and we hope we will continue to be recognised for this in the future.”
The CQC’s report, published in December, identified that there had been improvements in the quality of service, and renovations to the listed building, since the previous assessment.
Inspectors also spoke to residents, who said the fact that staff helped them with “the little things” made a difference:
“For example, one person talked to us about how staff had built a memorial garden for their family member who had also been resident at Dungate Manor.”
One family member told the inspectors:
“The staff here are amazingly patient and have been guided and well trained.
The senior staff are very good at guiding the assistants and the teamwork is very good.
There seems to be lots of communication.”
Dungate Manor, which cares for up to 38 older people, is part of Larchwood Care, and is managed by Healthcare Management Solutions.