A policy of covering up some pay-and-display machines, to encourage people to use RingGo, is here to stay.
As reported earlier this year, Reigate & Banstead Borough Council favours the cashless parking system, which can be accessed by a phone call or via an app, because it’s cheaper for the council than having to collect from, and maintain, the coin-operated ticket machines.
This week a spokesperson told us that, following a trial period, the covering-up scheme is now permanent. She also confirmed the council would continue to make available at least one machine in each car park for those who still want to use cash.
Using RingGo does incur a 20p convenience charge: the council has previously said this goes to RingGo, and that using the app has benefits for motorists such as being able to extend parking. (Text reminders also attract charges, but these can be turned off.)
However, some car park users have expressed frustration on Twitter when they have wanted to pay cash and been unable to find a working machine. The council recently tweeted this response:
“It is not compulsory to use RingGo, however it should be used where possible. If there is no other way of paying, please report to us at http://socsi.in/57VLm and no [penalty charge notices] will be issued.”
Our article from earlier this year with more on the council’s approach
Edited 6.25pm, 8 Sep 2017