Proposal to staff Reigate station from first to last train

reigate station


Changes are being proposed that would see Reigate station manned from first train to last train, seven days a week.

However, the ticket office would be closed, with new “Station Hosts” able to sell tickets.

The plans are part of a “Modernising our stations” initiative being put forward by Govia Thameslink Railway (GTR), which runs Southern services.

Affected stations are being put into one of three categories: Reigate is identified as a station where more than 12 tickets are sold per hour, but with the majority of passengers using ticket machines and other ways to pay.

For this category of station, the plan is for ticketing equipment and staff to move to a station hosting point “from first to last train”, where Station Hosts will be able to sell the full range of tickets, including seasons.

The proposal of cover for the entirety of services seven days a week would see the station manned for longer than at present.

GTR’s announcement is available on a webpage, which says of the overall plan for affected stations:

“This will drive other customer benefits – we’ll also be able to increase the opening hours of facilities passengers have told us are important, such as waiting rooms, toilets and lifts.

These are proposals which will go through public consultation, be discussed with London TravelWatch and Transport Focus and require approval from the Department for Transport. We are also speaking to our trades unions about this.

There will be no compulsory redundancies as a result of our plans.”

(Among other nearby stations, Redhill and Earlswood are not listed in any of the affected categories. Horley and Merstham are affected, but in a different way to Reigate: their busier ticket offices will remain open at peak times – see the GTR webpage for details.)

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