Sutton and East Surrey Water is to launch a new scheme aimed at easing financial worries for customers. The launch will take place at The Belfry shopping centre, Redhill, on Friday 24 April 2015.
Customer Projects Manager, Nicola McCormack, along with Community Engagement Officer, Emily Wallis, will be on hand throughout the day providing information and advice.
Sutton and East Surrey Water said that last year more than 2,500 customers signed up to its pilot scheme: “The pilot was fully funded by the company and gave a 25 per cent discount off water charges to all eligible customers. From April 2015, the Water Support Scheme offers a 50 per cent discount and the company has set a target of signing up 5,000 customers by March 2016.”
Nicola McCormack said: “Our Water Support Scheme provides an opportunity for the company to help some of our customers most in need of financial support. We would encourage anyone who thinks they may be eligible to apply straight away”.
The company added: “To fit the criteria customers must be in receipt of certain means tested benefits such as income support or pension credits. Alternatively they must have a household income of less than the HMRC’s low income threshold (currently £16,105) and either be over 62 years of age, have a disability or parental responsibility for a child under five. Customers who think they may be eligible are invited to apply, either online at www.waterplc.com/watersupport or by calling the Customer Services team on 01737 772000 to obtain a form.”
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