Water firm offers help to customers hit financially by coronavirus

(SES Water)

Redhill-based water firm SES Water has launched a ‘payment holiday’ scheme to help customers who have lost their jobs or seen their incomes cut during the coronavirus outbreak.

Details on how to apply are on SES Water’s website, which says: “We have introduced a ‘payment holiday’ which means you pay nothing for three months and after that you are automatically enrolled for nine months onto our Water Support Scheme which provides a 50% discount on your bill.

“We’ve made it really easy to apply and you don’t need to provide lots of information.”

SES Water has also made a donation to the Community Foundation for Surrey’s Coronavirus Response Fund, launched this week to support local charities and voluntary groups that are assisting vulnerable people.

SES Water’s CEO, Ian Cain, said: “At this difficult time for everyone, understandably some of our customers will be concerned about paying their bill and we want to do all that we can to take that worry away.

“As well as being a local company playing an essential part in people’s daily lives, we also want to actively support the areas we are privileged to serve. That’s why we immediately contacted the Foundation to pledge our funding and will continue to do more for our communities.”

In addition to the new payment holiday, SES Water already has a number of other support options in place, including the Water Support  Scheme – which nearly 13,000 customers are already benefitting from – as well as a Priority Services Register which provides extra help to customers who have health, access or communication needs.

The company has also launched a ‘keep me updated’ service where customers can register for emails or SMS messages on the firm’s response to coronavirus.


SES Water website (“help paying your bill”)

Reigate & Banstead Borough Council coronavirus information

Surrey County Council coronavirus information

NHS coronavirus information

Government coronavirus information